Nothing can kill employee morale more than a corporate performance review. Nothing can kill leadership morale then having to give them. It doesn’t have to be this way and I have a very simple solution.

The critical mistake that most mid to large sized companies make is that they confuse dollars with performance. Dollars are an economic scarcity – there are only a limited amount of them available and they must me applied judiciously when it comes time to offer raises.

Performance is not. In great companies performance is in abundance – it has no limits. It is absolutely possible that everyone on your team has done an outstanding job this past year yet due to the economic of the situation you may be forced to declare 10% of them “underperformers.” Sound familiar?
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I once worked with a great friend that loved to pull pranks. Let’s call him Dave, um, because that’s his name. Due to the advent of caller id Dave has had to retire one of his longest running pranks – the 3 Way.

Dave would get the phone numbers of two people or organizations that were either competitors or often had passionate but radically opposing views. With his multi-line phone and very quick fingers he would put his phone on mute, call both numbers, and bridge them together. This left each side wondering why the other had called them and the ensuing conversation of discovery left us in stitches. I’ll never forget the day that he (more…)

 

Several months ago I was on a phone interview for a job when the interviewer asked “How do you motivate your employees?” In a moment of mouth before brain I responded with my initial thought, “Why? Are your employees not motivated?”

Reality was that I wasn’t that interested in the position and I don’t think they were that interested in me otherwise I would have been more careful. But I was dead serious about the question. My reply was simply (more…)

 

Did you ever watch someone apply their best mental jujitsu in a heated discussion only to see them flame out with a look of “what just happened?” Not only have I seen this, I seem to be a regular participant.

One of the reasons it happens to me is that I make a simple incorrect assumption about how to approach the other person. While I think I am doing the right thing the Law of Unintended Consequences comes (more…)

 

Creativity is a fascinating beast. Some people seem to have it in droves – others, “Bless their hearts” as southerners would say, weren’t so equipped. But what makes a person creative – is it nature or nurture?

The answer is a resounding “Yes?” We all have different physiological profiles that makes us more or less capable, but the people around you have just as much influence on whether you are creative or not. To get to the nurture we first need to step through the nature and a tiny bit of science. I promise it won’t hurt.

You may have heard the expression “scientists have never found a gene responsible for creativity” and it is technically (more…)

 

There’s a busy street corner in the northern suburbs of Atlanta that seems like a great location for a restaurant. Lots of traffic, a movie theater across the street, a Home Depot next door and a WalMart across the street. That’s apparently what at least eight other entrepreneurs have thought over the last 15 years – each one having put in a low end Mexican eatery into the exact same location after the previous one failed.

Let me replay what I envision the conversation between the last owner and the loan officer (more…)

 

I believe that no matter how happy you are, you have at least 10% of your psyche dedicated to bitching. For many, it can be quite a bit more, but everyone has at least 10%.

If you are a leader and want to help your teams it is critical that you know a little bit about this and how it may cause you to do exactly the wrong thing despite your best intentions.

Despite having a great day, week or life, there is always some natural tension eating at us that we need or would like to change. This dissonance (more…)

 

I had lunch this week with a friend that works in another company. Their firm was recently acquired which left him a bit nervous about his future. He decided it was time to leave. When he gave his notice his boss told him what an incredible future he had in this new acquisition because the new company’s team was mediocre at best and that he would shine like a star without having to do anything.

Hmmm, that was supposed to be his motivation to stay – being surrounded by mediocrity.

Actually, being surrounded by mediocrity may be exactly what you are looking for in a company. Not for the reason that my friend’s boss indicated, (more…)

 

Yesterday I was listening to a senior politician state the “buck stops here”. What exactly does that mean? No, I know what the phrase means but what does it really mean? What happens as the result of the buck stopping there? (more…)

 

I really despise suck-ups. In building a management team I first look for someone that can challenge me and my ideas. There must be an honest, respectful tension of ideas in order to build confidence in the decisions we will make.

The key word from that previous sentence was not honest or tension, but rather respectful. (more…)

 

“ ‘Our employees our are best assets.’ What do we do with assets? We use them. We buy and sell them. We depreciate them.” – Dennis Bakke, Joy At Work

If you want to learn a lot about an organization, listen to their words. Words are often a hidden tunnel into the soul of corporate belief. What words permeate your office?
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“If you are one step ahead of the followers you are a leader. Ten steps ahead and you’re a martyr.” – John Maxwell

I’ve never been a big fan of martyrdom as it usually ended in death or at least very painful suffering. Very few of us as leaders wish to die for our teams yet I have often seen leaders do just that by not staying within a heartbeat’s reach of their followers.

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