I spent time this week with my boss and peers reviewing a difficult situation that we had to face. I am betting that you have had a similar circumstance – one where many people over a long period of time have made many mistakes that now culminate into one much more difficult problem. You really can’t point at one person and say this is why we are here today.
At the end of the conversation my boss looked at us and asked
“On a scale of 1-10 how responsible are we for this mess?”
