It was Sunday morning at North Point Community Church. Andy Stanley had just finished his sermon and was about to pray when a voice from the back took center stage.
For about 45 seconds an unknown man had the opportunity to reach thousands of people and enlighten people on why Andy was not preaching the way God intended.
If you were Andy, how would you have responded?
The PR handbook teaches us to ignore the distraction and move on. No sense in giving credibility to the event by acknowledging it happened. Or would you simply look to the audience and say, “My apologies for the distraction?” Maybe just look up and shrug your shoulders and a bit of a perplexed look? How about a quick heckler comeback?
We have a great expression in the South that you never want to receive from a friend – “Bless your heart.” It’s somewhere between “he just doesn’t know any better” to “that boy is as dumb as a ‘possum.”
Why is it we often think we have better answers than those that know more about a situation? I ask this of myself often and never get a satisfactory answer. This came to a head this week with the recent events in the execution of 
I spent time this week with my boss and peers reviewing a difficult situation that we had to face. I am betting that you have had a similar circumstance – one where many people over a long period of time have made many mistakes that now culminate into one much more difficult problem. You really can’t point at one person and say this is why we are here today.